Privacy Policy
Charms Education & Immigration Services ("Charms", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website charmsukstudy.com, why we collect it, how we use and protect it, and the rights you have over it.
1. Who we are
Charms Education & Immigration Services is a study-abroad and immigration consultancy operating in India with offices in Punjab and additional locations. Contact: info@charms.co.in · +91 98172 98172.
2. Information we collect
Information you give us
- Name, phone number, email address, city of residence
- Education background, target intake, budget, preferred region
- Visa history (e.g., previous refusals) where you choose to disclose it
- Any other information you submit through our forms or share during a counselling call
Information collected automatically
- IP address, browser type, device information
- Pages visited, time spent, referring URL
- Tracking parameters (UTM, gclid, fbclid) when you arrive from an advertisement
- Cookies and similar technologies (Google Analytics, Google Ads, Meta Pixel)
3. How we use your information
- To respond to your eligibility check, schedule counselling, and prepare a personalised university and visa shortlist
- To process and support your application to UK universities and the UK visa authorities, where you engage us to do so
- To send you relevant updates, intake reminders, and educational content (you can opt out at any time)
- To measure marketing campaign performance and improve our services
- To comply with legal, regulatory, and audit obligations
4. Sharing of information
We share your information only with:
- UK universities and education providers you authorise us to contact on your behalf
- UK Visas & Immigration (UKVI) and other visa authorities, strictly as required for your application
- Service providers who help us operate the website, run analytics, and process applications, under contractual confidentiality
- Government bodies or law-enforcement agencies, where legally required
We do not sell your personal information.
5. Cookies and tracking
charmsukstudy.com uses cookies and pixel-based tracking from Google Tag Manager, Google Analytics 4, Google Ads, and Meta (Facebook). These help us understand how visitors use the site and measure ad performance. You can control cookies through your browser settings or by using browser extensions that block tracking pixels.
6. Data retention
Personal information submitted through our forms is retained for as long as your enquiry remains active and for a reasonable period afterwards (typically 24 months) to support follow-up, repeat enquiries, and internal record-keeping. We delete or anonymise data when it is no longer needed.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transit (HTTPS/TLS), restricted internal access, and trusted third-party processors. No method of transmission over the internet is 100% secure, but we work to protect your information using industry-standard practices.
8. Your rights
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate information
- Deletion — request that we delete your information, subject to legal retention requirements
- Withdrawal of consent — opt out of marketing communications at any time
To exercise any of these rights, email info@charms.co.in.
9. Children
Our services are intended for prospective students aged 16 and above. If you are under 18, please use our website only with the involvement of a parent or guardian.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page indicates when changes were last made. We encourage you to review this page periodically.
11. Contact us
For any privacy-related questions or requests, contact:
Charms Education & Immigration Services
Email: info@charms.co.in
Phone: +91 98172 98172